Home › Refund Policy

Refund Policy

Last updated: January 2026

🛡️ Money-Back Guarantee — 7 Business Days

We are committed to providing a quality IPTV service. If you experience a genuine technical issue with our service within 7 business days of your purchase, we will issue a full refund.

1. Eligibility

To be eligible for a refund, you must: submit your request within 7 business days of purchase, provide proof of the issue (video or screenshot showing your playlist is not working, or showing repeated buffering/freezing despite a stable connection, or proof that our support team did not respond within a reasonable timeframe), and contact our support team via WhatsApp or email.

2. Non-Refundable Cases

No refund will be issued in the following cases: change of mind without a demonstrated technical issue, request made after 7 business days, no proof provided, service working correctly, or issue related to your personal internet connection.

3. How to Request

Contact us via WhatsApp at +33 6 44 65 05 98 or email at contact@iptvsmarthd.com. Provide your full name and purchase date, attach your proof (video or screenshot), and our team will process your request within 48 hours.

4. Processing Time

Approved refunds are processed within 3-5 business days via the original payment method.